POLICIES & AGREEMENTS
- PRIVACY POLICY
- TERMS OF USE
1. Introduction and Scope
KOG Games Inc. (“KOG Games,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information obtained from users (“you” or “users”) through our games, websites, mobile applications, community platforms, and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.
2. Information We Collect
We collect personal information in the following ways:
2.1 Information You Provide Voluntarily
This may include:
- Name
- Email address
- Username
- Billing and payment information
- Customer support communications
- Information submitted during promotions, contests, or events
- Information provided via social login services (e.g., Facebook Login)
2.2 Information Collected Automatically
When you use our Services, we may automatically collect:
- IP address
- Device identifiers
- MAC address
- Browser type
- Operating system
- Gameplay activity and usage behavior
- Approximate geographic location
- Cookies and similar tracking technologies
2.3 Information from Third-Party Platforms
If you use third-party login providers such as Facebook, Steam, or Epic Games, we may receive certain profile information associated with your account, consistent with your privacy settings on those platforms.
3. How We Use Your Information
We use personal information to:
- Provide and operate our Services
- Process transactions and purchases
- Deliver in-game content and updates
- Provide customer support
- Improve gameplay experience and performance
- Monitor compliance with our Terms of Use
- Detect fraud and ensure security
- Send service-related communications
- Send promotional communications (where permitted by law)
4. Cookies and Tracking Technologies
We use essential and non-essential cookies to operate and improve our Services.
You may control cookie settings through your browser. Disabling cookies may affect certain features of our Services.
Where required by law, we obtain consent before using non-essential cookies for analytics or advertising.
5. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, we process personal data based on:
- Your consent
- Contractual necessity
- Legitimate business interests
- Legal obligations
6. Your Privacy Rights (Global)
We provide all users, regardless of geographic location, the ability to:
- Access their personal information
- Request correction of inaccurate data
- Request deletion of personal information
- Withdraw consent (where applicable)
- Object to certain processing activities (where applicable)
Additional rights may apply depending on your location.
7. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information
KOG Games does not sell personal information.
8. Data Deletion Requests (All Users)
KOG Games provides all users worldwide the ability to request deletion of their personal information.
To submit a deletion request, please email:
Your request must include:
- Full name
- Email address associated with your account
- Game title(s)
- Platform used (e.g., Steam, Epic Games, Facebook Login)
- A clear statement requesting deletion of your personal data
Identity Verification
To protect your privacy, we may require verification of your identity before processing your request.
Processing Timeline
- We will acknowledge receipt within 7 business days.
- We will process your request within 30 days, unless additional time is required by law.
- You will receive confirmation once deletion is completed.
Important Notes
- Certain information may be retained where required by law (e.g., fraud prevention, financial records, security obligations).
- Deleting your account may permanently remove access to game progress, purchases, and virtual items.
Facebook Login Data Deletion
If you used Facebook Login, you may remove our app by:
- Logging into Facebook
- Navigating to Settings
- Selecting Apps and Websites
- Removing the KOG Games application
However, removing the app from Facebook does not automatically delete your KOG Games account data. A deletion request must still be submitted directly to KOG Games as described above.
9. Data Retention
We retain personal information only as long as necessary to:
- Provide Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain security and fraud prevention measures
Retention periods may vary depending on the nature of the data and applicable laws.
10. International Data Transfers
Your information may be transferred to and stored in the United States or other jurisdictions where we operate.
Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or other legally recognized mechanisms.
11. Children’s Privacy
Our Services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.
12. Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction.
Users will be notified of any material changes affecting their personal data.
13. Legal Disclosures
We may disclose personal information if required to:
- Comply with applicable laws
- Respond to lawful requests from public authorities
- Enforce our Terms of Use
- Protect the rights, property, or safety of KOG Games or users
14. Data Security
We implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or storage system is completely secure.
15. Promotions and Contests
Participation in promotions or sweepstakes is voluntary. Additional terms may apply to specific events and will be provided where applicable.
16. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of such third parties.
17. Data Breach Notification
Where required by applicable law, we will notify affected individuals and regulatory authorities in the event of a data breach involving personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be posted with a revised effective date. Continued use of our Services after updates constitutes acceptance of the revised policy.
19. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Email: support@koggames.com
Company: KOG Games Inc.